Welcome to the Swan and Manor website. By accessing or using our website and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. About Swan and Manor

Swan and Manor offers cleaning products for household and commercial use, including:

  • Dishwash liquid
  • Laundry liquid
  • Floor cleaner
  • Other cleaning products that may be introduced on our website

We reserve the right to add, modify, or discontinue products and services at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However:

  • Product colours, packaging, labels, and appearance may vary slightly from images shown on the website.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors in product descriptions or pricing.
  • Customers should follow the usage instructions and precautions provided on the product packaging.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once Swan and Manor confirms the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incomplete or incorrect customer information.
  • Other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been made, the applicable amount will be refunded to the original payment method.

4. Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment gateways. Swan and Manor does not guarantee the availability or uninterrupted operation of third-party payment services.

5. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed on the website.

However, delivery times may vary due to:

  • Courier delays.
  • Weather conditions.
  • Holidays.
  • Incorrect or incomplete delivery information.
  • Events beyond our reasonable control.

Swan and Manor will not be responsible for delays caused by third-party delivery services or circumstances beyond our control.

Customers are responsible for providing an accurate shipping address and contact information.

6. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Refund and Returns Policy.

Due to the nature of cleaning products, opened or used products may generally not be eligible for return or exchange.

If you receive a damaged, leaking, defective, or incorrect product, you should contact us within the specified period mentioned in our Refund and Returns Policy.

7. Proper Use of Products

Customers must use Swan and Manor products according to the instructions, warnings, and precautions provided on the product packaging.

Customers should:

  • Keep cleaning products away from children.
  • Avoid contact with eyes and prolonged contact with skin where applicable.
  • Do not ingest cleaning products.
  • Store products appropriately.
  • Follow the recommended usage instructions.
  • Do not mix cleaning products unless specifically instructed by the manufacturer.

Swan and Manor shall not be responsible for damage or injury resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions and safety warnings.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and current information when creating an account and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, or other harmful software.
  • Copy or reproduce website content without permission.
  • Interfere with the operation or security of the website.
  • Use automated systems to collect website information without authorization.

10. Intellectual Property

All content on the Swan and Manor website, including:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Website design
  • Videos
  • Other original materials

is owned by or licensed to Swan and Manor unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier services, analytics tools, or other external services.

We are not responsible for the availability, security, policies, or practices of third-party websites and services.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

Swan and Manor will make reasonable efforts to provide accurate information and reliable services through the website.

However, to the extent permitted by applicable law, Swan and Manor shall not be liable for losses or damages resulting from:

  • Improper use of our products.
  • Failure to follow product instructions.
  • Delays caused by third-party delivery providers.
  • Temporary website interruptions.
  • Events beyond our reasonable control.
  • Unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

13. Force Majeure

Swan and Manor shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

14. Changes to These Terms

Swan and Manor reserves the right to modify or update these Terms and Conditions at any time.

Changes will become effective once the updated terms are published on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the appropriate courts.

16. Contact Us

If you have any questions regarding these Terms and Conditions, our products, orders, or services, please contact Swan and Manor through the contact details provided on our website.