Swan and Manor respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase or enquire about our cleaning products, including dishwash liquid, laundry liquid, and floor cleaner.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support team
  • Website usage and technical information such as IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Confirm and provide updates about your orders.
  • Process payments and refunds.
  • Respond to your enquiries and customer-support requests.
  • Provide information about our products and services.
  • Improve our website, products, and customer experience.
  • Prevent fraudulent or unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. Swan and Manor does not generally store your complete debit card, credit card, or banking credentials on its own servers.

Payment information is handled according to the privacy and security practices of the relevant payment provider.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Delivery and courier partners.
  • Payment gateway providers.
  • Website hosting and technology providers.
  • Customer-support or communication services.
  • Government authorities or legal bodies where required by law.

These parties are expected to use the information only for the relevant purpose.

5. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

  • Remember your shopping cart and preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Provide relevant website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal requirements.

8. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may send you information about Swan and Manor products, offers, and updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where applicable.

9. Third-Party Links

Our website may contain links to third-party websites or services. Swan and Manor is not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your information.

To make a privacy-related request, please contact Swan and Manor using the contact details provided on our website.

12. Changes to This Privacy Policy

Swan and Manor may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact details available on the Swan and Manor website.