At Swan and Manor, we are committed to providing high-quality cleaning products, including dishwash liquid, laundry liquid, and floor cleaner. We carefully inspect and pack all orders before dispatch to ensure they reach you safely.

1. Returns

Due to the nature of our products, opened or used cleaning liquids cannot be returned or exchanged for hygiene and safety reasons.

A return may be accepted in the following situations:

  • The product received is damaged or leaking during delivery.
  • You received the wrong product.
  • You received a defective or incorrect item.
  • The product received is significantly different from what was ordered.

2. Damaged or Leaking Products

If your order arrives damaged or leaking, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number.
  • Clear photographs/videos of the package and damaged product.
  • A photograph of the shipping label.
  • A brief description of the issue.

After verification, Swan and Manor may offer a replacement or refund, depending on the circumstances.

3. Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery. Once the issue is verified, we will arrange for the correct product to be sent or provide an appropriate resolution.

4. Refunds

Refunds will only be provided for eligible cases after the return/refund request has been reviewed and approved.

Once approved, the refund will be processed to the original payment method used for the purchase. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Opened or used dishwash liquid.
  • Opened or used laundry liquid.
  • Opened or used floor cleaner.
  • Products damaged after delivery due to improper handling or storage by the customer.
  • Products returned without prior approval from Swan and Manor.

6. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

If a cancellation is approved, the applicable refund will be processed according to our refund procedure.

7. Return Shipping

If the return is due to an error on our part, such as sending the wrong product or a damaged product, Swan and Manor may bear the applicable return shipping cost.

For other cases, return shipping may not be accepted or may be the customer’s responsibility.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us through the contact details provided on our website with your order number and relevant photographs/videos.

Our team will review your request and provide further instructions.

9. Policy Changes

Swan and Manor reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be published on this page.